Privacy policy

Privacy Policy

Effective Date: August 4, 2026

LoneSprings Water Systems & Plumbing ("LoneSprings," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By accessing our website, requesting service, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Name
Mailing and service address
Email address
Mobile and telephone numbers
Payment and billing information
Service history
Communications with our company
Website usage information, IP address, browser type, and cookies

How We Use Your Information

We use your information to:

Schedule and perform plumbing services
Prepare estimates and invoices
Process payments
Respond to customer inquiries
Provide customer support
Improve our website and services
Send appointment reminders and service notifications
Send marketing communications only when you have provided your express consent.

SMS Messaging Privacy

If you choose to receive SMS text messages from LoneSprings Water Systems & Plumbing, we may send messages regarding:

Appointment confirmations and reminders
Technician arrival notifications
Estimate and invoice updates
Service-related communications
Customer support
Promotional offers only when you have expressly opted in

Providing consent to receive SMS messages is voluntary and is not required as a condition of purchasing any products or services.

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to opt out.

Reply HELP for assistance.

SMS Messaging

You may opt in to receive SMS text messages from LoneSprings Water Systems & Plumbing by:

Checking the SMS consent box on our website when requesting service or submitting a contact form.
Providing your express consent during the scheduling process.
Providing your express written or electronic consent through other approved methods.

By opting in, you agree to receive text messages regarding:

Appointment confirmations and reminders
Technician arrival notifications
Estimates and invoices
Service updates
Customer support communications
Promotional offers (only if you have separately consented to receive marketing messages)

Message frequency varies.

Message and data rates may apply.

You can opt out at any time by replying STOP to any SMS message you receive.

For assistance, reply HELP or contact us at (512) 798-3755 or office@lonespringsplumbing.com.

Your mobile phone number and SMS consent are collected solely for providing the messaging services you requested.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.